AI & Copilot

What is Microsoft Copilot Studio?

It’s the tool behind “build your own AI agent” — here’s what Copilot Studio is and what you can do with it.

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Quick answer

Microsoft Copilot Studio is a low-code tool for building your own AI agents and copilots — without being a developer. You use it to create agents that answer questions, follow processes and connect to your business data and systems (Microsoft 365, plus hundreds of other apps), then publish them to Teams, your website or Microsoft 365 Copilot. It’s how most Microsoft-based businesses build custom AI agents. Licensing is either included with certain Microsoft plans or bought as a standalone or consumption-based licence.

What you build

Your own agents and copilots

Copilot Studio lets you create AI agents that do useful, specific jobs: answer common customer or staff questions, guide someone through a process, look things up in your systems, and hand off to a human when needed. You build them visually — defining what the agent knows, what it’s allowed to do, and where it lives.

How it works

Four building blocks

PartWhat it means
KnowledgeThe documents, sites or data the agent can draw on
Topics / instructionsWhat the agent is for and how it should behave
Actions / connectorsThe systems it can act on — Microsoft 365 and hundreds of other apps
ChannelsWhere you publish it — Teams, your website, or Microsoft 365 Copilot

Who it’s for

Low-code, not no-governance

You don’t need to be a developer — but you do need to get the data access and security right, because these agents can reach real business data. We build agents in Copilot Studio with least-privilege access and proper AI security and governance. For the step-by-step, see how to build AI agents for your business, and what an AI agent is.

Licensing

A quick note

Copilot Studio is included with some Microsoft licences and also available as a standalone or pay-as-you-go (consumption) licence. Pricing changes, so as a Microsoft CSP we’ll confirm the current, most cost-effective option for your setup.

FAQs

Common questions

What is Microsoft Copilot Studio?
It’s a low-code Microsoft tool for building your own AI agents and copilots — agents that answer questions, follow processes and connect to your data — then publishing them to Teams, your website or Microsoft 365 Copilot.
Do I need to be a developer to use Copilot Studio?
No. It’s low-code and visual, so non-developers can build useful agents — though getting the data access and security right is essential.
What can I build with Copilot Studio?
Agents for things like answering common questions, triaging enquiries, guiding people through processes, and looking up or updating information in your systems.
How is Copilot Studio licensed?
It’s included with certain Microsoft plans and also available standalone or on a consumption (pay-as-you-go) basis. Pricing changes, so we confirm the best current option as your CSP.
Is Copilot Studio secure?
It can be, with proper governance — least-privilege access to data, clear guardrails and monitoring. We build agents with security designed in from the start.

Want to build an agent in Copilot Studio?

We’ll help you pick the right use case and build it safely. See how to build AI agents, or talk to us.