IT Explained
What is a Managed Service Provider (MSP)?
If you’ve been told you need an “MSP” but aren’t sure what that means, here’s the plain-English version — what they do, what they cost, and how to pick a good one.
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Why Foresight
- Cyber Essentials Plus certified
- Supporting 130+ organisations since 2006
- We reply within one working hour
- Plain-English, no jargon
Quick answer
A Managed Service Provider (MSP) is a company that looks after another organisation’s IT and cyber security for a fixed monthly fee — proactively managing, monitoring and supporting your technology so you don’t have to. A good MSP acts as your outsourced (or co-managed) IT department: handling support, security, backups, Microsoft 365, updates and strategy, and keeping everything running so you can focus on your business.
In short
What an MSP actually does
An MSP (Managed Service Provider) takes day-to-day responsibility for your technology. Instead of calling someone only when things break, you pay a predictable monthly fee and they keep everything working — proactively. A typical MSP covers:
| What they handle | What it means for you |
|---|---|
| Helpdesk & support | Someone to fix problems quickly, so your team isn’t stuck |
| Monitoring & patching | Issues spotted and updates applied before they cause downtime |
| Cyber security | Protection, monitoring and Cyber Essentials to keep you safe |
| Backup & recovery | Tested backups so a disaster is an inconvenience, not a catastrophe |
| Microsoft 365 & cloud | Licensing, email, security and migrations handled for you |
| Strategy (vCIO) | A plan for where your technology goes next |
Fully managed vs co-managed
Two ways to work with an MSP
Fully managed means the MSP runs everything as your complete outsourced IT department. Co-managed means you keep some IT in-house (often first-line support) while the MSP handles the specialist layer — security, monitoring, backup and escalation. We explain the difference in detail in co-managed vs fully managed IT.
Choosing one
What to look for in a UK MSP
Look for an MSP that is Cyber Essentials (ideally Plus) certified, UK-based, proactive rather than reactive, and transparent on pricing. Foresight is a Cyber Essentials Plus certified MSP in Greater Manchester, supporting 130+ organisations since 2006 — you can build a quote in two minutes or see our managed IT support.
FAQs
Common questions
What does an MSP do?
How much does an MSP cost?
What’s the difference between an MSP and an IT support company?
Do I need an MSP?
What is co-managed IT?
Thinking about an MSP?
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