Managed IT Support — 1st, 2nd & 3rd Line
Dr Kershaw's Hospice engaged Foresight as their complete outsourced IT department — providing 1st, 2nd and 3rd line managed IT support alongside all associated IT services including security, backup, M365 and strategic IT planning.
As a charity with limited IT budget, maintaining a full in-house IT team was not viable. Yet the hospice's systems are critical to patient care — downtime has real-world consequences. An outsourced managed IT provider with healthcare understanding was essential.
Foresight acts as the hospice's complete IT department — handling all user support calls, escalations, infrastructure management, server maintenance, M365 administration, security monitoring, device procurement and strategic technology planning under a fixed monthly agreement.
Foresight are genuinely our IT department. They understand healthcare, they respond fast and they keep our systems running so our staff can focus on patient care.